BGDWin Privacy Policy — How We Keep Your Information Safe

When you create an account or use bgdwin's platform, certain information is shared with us. This privacy policy exists to explain how that information is used, where it goes, and how long it is kept.

Bgdwin believes your personal information belongs to you. We use it solely to provide you with our services — nothing more. This policy has been written in full to ensure every bgdwin member in Bangladesh can understand it clearly.

Bgdwin collects different types of information depending on the situation. The full details are listed below:

Bgdwin only collects information that is strictly necessary. We never ask for personal details we don't need.

Every piece of information bgdwin collects has a specific purpose. We do not gather data arbitrarily. The main reasons are:

• Account Creation & Verification: Your name, mobile number, and date of birth are required at registration so we can confirm you are a real person and are 18 years of age or older.
• Payment Processing: Payment details are retained to ensure deposits and withdrawals reach the correct account.
• Ensuring Security: IP addresses and device information are recorded to detect suspicious login attempts and prevent fraud.
• Service Improvement: Data on which games are most popular and where users encounter issues helps bgdwin continually improve the experience.
• Legal Obligations: Certain data must be retained to comply with anti-money laundering regulations and other applicable laws.
• Support Services: Access to your account history may be needed in order to resolve your issues quickly.

Bgdwin stores your data on internationally certified secure servers. A few key points:

• All data is stored in encrypted form — even if server access were gained, the information could not be read.
• Only authorised bgdwin staff can access our servers — and every access is logged.
• Data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years as required by law.
• Once the retention period ends, your data is securely deleted.

Bgdwin shares information with third parties only in very limited circumstances, which are clearly outlined below:

• Payment Provider: Only the information necessary to process a transaction is shared with bKash, Nagad, or your bank. These organizations have their own privacy policies and are obligated to keep your information secure.
• Game Providers: Only the account ID needed to run Live Casino or slots games is shared. No personal information is transmitted.
• Legal Authorities: Specific information may be disclosed under a court order or legal obligation. This is not at bgdwin's discretion — it is required by law.
• Fraud Prevention: In cases of serious fraud, relevant information may be disclosed to the appropriate authorities.

Bgdwin uses cookies on its website and app — as almost every website does. A cookie is a small file stored in your browser. It causes no harm to you personally. The types of cookies bgdwin uses are:

You can disable cookies through your browser settings, though doing so may affect the functionality of certain features.

Bgdwin members enjoy several important rights regarding their personal information:

To exercise any of these rights, contact us via support chat or email. bgdwin will respond within a reasonable timeframe.

Bgdwin is strictly for adults. No one under 18 may open an account, and bgdwin never knowingly collects information from minors.

• Date of birth is verified at registration. If you are under 18, your registration will be rejected.
• If there is any doubt, age verification is carried out using a government-issued ID.
• If an account belonging to a minor is detected, it is immediately closed and all associated data is deleted.

Bgdwin may update this privacy policy when necessary. When changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• You will be notified of any significant changes via your registered mobile number or email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

It is worth checking this page from time to time. bgdwin never makes major policy changes without notice — informing members in advance is standard practice.

If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact bgdwin:

• Live Chat: Use the chat button on the website or app — it's the fastest way to get help.
• Email: support@bgdwin.asia — For privacy-related requests, please include "Privacy Request" in the subject line.